Multi-store hub, workspaces, and isolation

Hub view vs store workspace

The Stores Hub aggregates health, orders, cash, and finance across all your stores. Entering a store pins a workspace: from that moment, orders, shipments, call queues, tracking events, sheets, and finance facts are scoped to that store only.

Cross-store requests are rejected with a clear message — a page locked to Store A tells you so and points you back to the hub to switch.

Data isolation guarantees

• Every operational record carries its store; workspace queries filter on it at the database level.
• Opening another store’s order id inside a workspace returns not-found — no leakage between stores.
• API keys are bound to one store: a key for Store A cannot create or read Store B data.
• Customer fraud history is deliberately merchant-wide so repeat offenders are visible across your stores.

Workspace modes: shared staff or everything per store

Orders and operational data are always per-store. The workspace mode only decides how staff and routing configuration are shared:

• Shared staff (default) — one team and one routing setup across every store. Agents work orders from all stores.
• Everything per store — agents assigned to a store appear only there (unassigned agents still serve all stores), and routing settings saved inside a store override the shared values for that store only.
• Switching modes is non-destructive in both directions: each mode keeps its own configuration namespace.

Country workspaces

Each store carries its country, currency, locale, phone prefix, and timezone. These drive the checkout’s address fields (wilaya/commune/postal code for Algeria), phone validation, shipping-rate context, and how finance normalizes amounts. Multi-country operations run naturally as one store per country.

Managing it from the hub

The “Workstation & Modes” page in the Stores Hub holds the workspace-mode toggle and per-agent store assignment, weight, and daily limit — one place to shape how your team maps onto your stores.

Frequently asked questions