Privacy Policy
1. What we collect
We collect account details, store data, and order information needed to run the service.
We also collect basic usage data to improve the platform.
2. How we use information
We use your data to operate COD Scale, process orders, and provide support.
We do not sell your personal information.
3. Sharing with couriers, payment processors, and integrations
Order data is shared with the couriers and tools you enable, only as needed for delivery.
Each provider handles that data under its own policy.
4. Storage and security
Data is stored on secured infrastructure with access controls, hashed credentials, and per-tenant isolation.
No system is perfectly secure, but we work to protect your information.
5. Ownership of customer order data
Your customers' order data belongs to you, the merchant.
We process it on your behalf to deliver the service.
6. Cookies and tracking pixels
We use cookies for sign-in and preferences.
Marketing tools such as Meta Pixel, TikTok Pixel and Google Analytics may be used where you enable them.
7. AI agent access
If you enable the Diamond AI agent, it accesses your workspace through scoped keys you control and can revoke at any time.
Agent activity is logged, and sensitive values are redacted from logs.
8. Your rights
You can access, correct or delete your account data.
Contact us to exercise these rights.
9. Children
COD Scale is intended for businesses, not children.
We do not knowingly collect data from minors.
10. Changes to this policy
We may update this policy as the product and regulations change.
Material changes will be highlighted on this page.