Call center queues
- Tasks created from orders that need calls; claim or get assigned.
- Outcomes recorded per attempt: confirmed, no answer, reschedule, cancel — with notes.
- Reschedules resurface automatically on the right day.
- Risk profile beside every call so agents know who they are talking to.
Workstation roles and screens
Team members get workstation roles (confirmation, packaging, fulfillment, manager). Each role lands on its own screen with exactly the actions it needs; staff cannot wander into pages outside their scope. Presence and last-seen are tracked so managers see who is live.
Agent pay
Payment rules per agent (per-confirmation or custom), adjustments, and settlements — with a personal earnings portal each agent can be granted access to.
Frequently asked questions
Can an agent see pages outside their role?
No — each workstation role lands on its own screen with exactly the actions it needs. A confirmation agent cannot wander into finance or settings.
How are reschedules handled?
"Call me Thursday" becomes a dated reschedule that resurfaces automatically on Thursday — it never depends on an agent's memory.
Which plans include the call center and the workstation?
Call-center queues and outcomes ship from Silver. Workstation roles, screens, presence, and agent pay belong to the shop workstation, from Gold.
Plans that include this
- Call center · from Silver
- Shop workstation · from Gold